100/100 Mbps Symmetrical Fibre: Fast, reliable business connectivity delivered via the robust Openserve backbone.

Dedicated Vendor Escalation: Direct account management — we handle all technical support, line fault logging, and ISP communications so your staff never deal with call centers.

Proactive Line Monitoring: Active remote uptime tracking to detect drops, latency spikes, or regional outages before they interrupt your workflow.

/30 Static IP Subnet: Includes 4 static IP addresses (1 usable public IP) for hosted services, remote desktop access, CCTV, or secure VPN connections.

Complimentary Wi-Fi & Network Assessment: Includes an initial on-site speed test and Wi-Fi signal map to identify internet bottlenecks, latency issues, and Wi-Fi dead zones across your premises.

Wi-Fi Enabled Managed Router: Complete configuration, security setup, and management of your Wi-Fi enabled fibre router.

Monthly Device Network Integration: Includes technical labor to connect 1 new device per month to your network (e.g., configuring a network switch, network printer, IP phone, or storage drive). Labor only; hardware billed separately.

Network Access Management: Secure Wi-Fi SSID configuration, guest network isolation, and password maintenance.

Connectivity Troubleshooting: On-demand helpdesk diagnostics for local internet access issues, DNS fixes, and router reboots.

Zero Call Center Guarantee: You deal exclusively with your assigned IT manager for any internet-related queries, fault escalations, or line changes.

Exclusive Subscriber Call-Out Discount: Infrastructure Core clients unlock an automatic 20% discount on standard IT support labor and call-out rates (R550/hr) for any additional technical work outside standard line support.

12-Month Agreement: Backed by Openserve's 12-month zero-setup promo term, ensuring predictable monthly overheads without up-front installation costs.

Seamless Account Management: Billing and administration are handled transparently, ensuring uninterrupted service and single-ticket fault resolution.

100/100 Mbps Symmetrical Fibre: Fast, reliable business connectivity delivered via the robust Openserve backbone.

Automated Daytime LTE Failover: Active daily LTE redundancy operating from 00:00 to 19:00, automatically switching your traffic over during core operating hours if primary fibre experiences an outage.

Dedicated Vendor Escalation: Direct account management — we handle all technical support, line fault logging, and ISP communications so your staff never deal with call centers.

Proactive Line Monitoring: Active remote uptime tracking to detect line drops, latency spikes, or regional outages before they disrupt your workflow.

/30 Static IP Subnet: Includes 4 static IP addresses (1 usable public IP) for hosted services, remote desktop access, CCTV, or secure VPN connections.

Complimentary Wi-Fi & Network Assessment: Includes an initial on-site speed test and Wi-Fi signal map to identify internet bottlenecks, latency issues, and Wi-Fi dead zones across your premises.

Multi-Point Wi-Fi Infrastructure Management: Configuration, security tuning, firmware updates, and administration for up to 4 Wi-Fi Access Points.

Monthly Physical LAN Connection: Includes professional installation labor for 1 network cabling point per month (e.g., connecting a new workstation, network printer, or server). Labor only; physical materials billed separately.

Monthly Device Network Integration: Includes technical labor to integrate 1 new device per month into your network (e.g., configuring a network switch, IP phone, or storage device). Labor only; hardware billed separately.

Network Access Management: Secure Wi-Fi SSID configuration, guest network isolation, traffic prioritization, and password maintenance.

Business Continuity Safeguard: Daytime automated failover ensures key operational tasks, card payments, cloud services, and staff communications stay online without manual intervention.

Zero Call Center Guarantee: You deal exclusively with your assigned IT manager for any internet-related queries, fault escalations, or line changes.

Exclusive Subscriber Call-Out Discount: Infrastructure Pro clients unlock an automatic 28% discount on standard IT support labor and call-out rates (R500/hr) for any additional technical work outside standard line support.

12-Month Agreement: Backed by Openserve's 12-month zero-setup promo term, ensuring predictable monthly overheads without up-front installation costs.

Seamless Account Management: Billing and administration are handled transparently, ensuring uninterrupted service and single-ticket fault resolution.

Frogfoot Premium 2:1 Contention Fibre: High-priority, low-contention 50/50Mbps symmetrical link designed for heavy voice, video, and cloud-critical operations.

99% Link Availability & SLA: Backed by structured response and restoration guarantees to ensure business-grade continuity.

24/7 Dual-Active LTE Line: Full-time active-active failover protection providing continuous, 24-hour backup coverage without daily time limits or operational cutoffs.

Managed Grandstream Firewall & VPN Router: Complete perimeter security setup featuring stateful packet inspection, intrusion prevention, content filtering, and secure remote VPN configuration for remote/hybrid staff.

/30 Static IP Subnet: Dedicated public static IP block for hosting, firewall endpoints, and VPN site-to-site tunnels.

VIP Vendor Escalation: Direct account management with fast-track line fault escalation — zero call center hold times.

Complimentary Wi-Fi & Network Assessment: Includes an initial on-site speed test and Wi-Fi signal map to identify internet bottlenecks, latency issues, and Wi-Fi dead zones across your premises.

Enterprise Wi-Fi Infrastructure Management: Comprehensive oversight, configuration, firmware maintenance, and channel optimization for up to 8 Wi-Fi Access Points.

Monthly Physical LAN Connections: Includes professional installation labor for 2 network cabling points per month (e.g., connecting new workstations, printers, switches, or IP cameras). Labor only; physical materials billed separately.

Monthly Device Network Integration: Includes technical labor to integrate 1 new device per month into your network (e.g., configuring a network switch, IP phone, or storage device). Labor only; hardware billed separately.

Maximum Operational Continuity: Dual-active 24/7 LTE failover combined with a 2:1 contention SLA ensures your critical business services stay active around the clock.

Exclusive VIP Subscriber Call-Out Discount: Infrastructure Apex clients unlock an automatic 35% discount on standard IT support labor and call-out rates (R450/hr) for any additional technical work outside standard line support.

24-Month Agreement: Aligned with Frogfoot Premium FTTB terms for long-term enterprise pricing stability.

Setup & Cabling Terms: A once-off setup fee of R2,500 (excl. VAT) applies upon contract activation. Monthly cabling allowances cover technical labor; physical cabling supplies (cable, trunking, wall boxes) are billed separately.